CHATA POD SOLISKOM
due to coronavirus disease (COVID-19) and self-isolation (quarantine)
effective 26.3. 2020 until further notice
As we are all adjusting to the unprecedented impact of the COVID-19 virus, we realize that your reservations are effected by the coronavirus epidemic.
We have been constantly monitoring the COVID-19 situation since the beginning of the pandemic.
Majlathova Chata is offering the following options as we implement the changes to our cancellation and booking policy. Should you wish to change or cancel your booking, please refer to the following information:
We appreciate your patience.
Reservations canceled or changed due to COVID-19
The following are the two options effective for all reservations between March 12th until further notice of cancelation of general quarantine measures.
1. I ACCEPT A REFUND IN THE FORM OF A 100 % CREDIT + a 20% BONUS
If you do not arrive on the day of your planned arrival, based on the current situation, we will automatically email you and send you a CREDIT/VOUCHER for up to a 120% of the price of your paid reservation. You can also contact us before your planned arrival date, and we will be happy to change your reservation as well. This credit can be used one time only in the next 24 months at our facility in the form of a new reservation, which must be confirmed by e-mail at firstname.lastname@example.org
2. I WANT A REFUND BACK TO MY ACCOUNT
Please contact us via email at email@example.com 1-7 days before your arrival date. Send us your email request stating to refund your deposit due to COVID-19. You will need to send us your banking information right away – in the form of IBAN, SWIFT code, client name (who made the reservation), reservation date.
Please note that this disruption to our operations has been caused by the extraordinary consequences of ”higher forces” that even the most reasonable safety measures could not avoid. We are committed to serving you, therefore standard cancellation rules do not apply. All reservations will be handled individually, based on a first come-first served basis.
We wish all of you strong health and hope to see you soon in the High Tatras.
Stefanik family and team
+421 917 655 446